Overview:
We are seeking a detail-oriented and customer-focused Reservation Specialist to join our team. As a Reservation Specialist, you will be responsible for assisting customers with travel planning, hotel reservations, and providing exceptional customer service. If you have a passion for hospitality, sales, and delivering outstanding experiences to customers, we would love to hear from you.

Duties:
- Assist customers in making hotel reservations and travel arrangements
- Provide excellent customer service by addressing inquiries and resolving issues promptly and professionally
- Offer personalized recommendations based on customer preferences and needs
- Process reservations accurately and efficiently using reservation software
- Coordinate with hotels and other travel partners to ensure smooth booking processes
- Maintain up-to-date knowledge of hotel rates, availability, and promotions
- Upsell additional services or amenities to enhance the customer experience
- Handle cancellations or modifications to existing reservations
- Collaborate with team members to achieve department goals and targets

Experience:
- Previous experience in travel planning, hotel reservations, or a related field is preferred
- Strong customer service skills with the ability to handle challenging situations professionally
- Excellent communication skills, both verbal and written
- Proven sales ability with a focus on achieving targets
- Familiarity with reservation software or booking systems is a plus
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills

Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company

If you are passionate about hospitality, have excellent customer service skills, and enjoy assisting customers with their travel needs, we invite you to apply for the position of Reservation Specialist. We look forward to reviewing your application.

Job Type: Full-time

Pay: $15.50 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Evening shift

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Ability to Commute:

• Monticello, NY 12701 (Required)

Ability to Relocate:

• Monticello, NY 12701: Relocate before starting work (Required)

Work Location: In person